Faq

FAQ

Please find detailed below our frequently asked questions:

Are Bordeaux Candles Australian made?

Yes Bordeaux Candles are proudly Australian made and manufactured in Sydney.

Can I contact staff from Bordeaux?

Yes, you can contact us via our contact page and a staff member will be in touch.

What payment methods do you accept?

We accept PayPal, Mastercard, Visa and Direct Deposit.

What is your refund policy?

At Bordeaux Candles we do not offer refunds or exchanges for change of mind purchases. If the product is faulty or not as described on our website, a replacement product will be issued. In some cases we may require images and proof of defect before a replacement is sent.

When will my order be shipped?

Once payment has been received, your order will be shipped on the next business day. You will receive an email with tracking number letting you know your order has been dispatched.

How long will delivery take?

We use Australia Post which is Australia's most trusted shipping company who always deliver on time. The lead time for our delivery will vary depending on your location.

How can I stay up to date with the latest products?

Stay connected with us by joining our social media sites at https://www.facebook.com/bordeauxcandles, Twitter and Google+.

Are some fragrances stronger when burning?

All of our fragrances are unique from each other and throw a beautifully balanced aroma. Depending on your sense of smell will affect what you interpret is a powerful or soft scent.

How do I know which size candle to buy?

Our standard Bordeaux Candle (350g) is suitable for an average size room. In large homes with open areas, we suggest burning two candles of the same fragrance for a stronger effect. Baby Bordeaux (45g) is the ideal size for a bathroom or small room.

How long will my candle last?

Providing Candle care instructions are followed, your standard Bordeaux will burn up to 70 hours and Baby Bordeaux will burn up to 12 hours.

How do I maximise the life of my Bordeaux candle?

To maximise the life of you Bordeaux Candle we recommend following our Candle Care instructions.